At CircuStep, we are proud to offer FREE standard shipping on every single order.
Every package includes full door-to-door tracking. As soon as your order leaves our facility, you will receive a dispatch confirmation email containing your direct tracking link and number. Please allow 24 to 48 hours for the carrier system to refresh with initial transit updates.
Have questions about your delivery? Our friendly support team is always available at [email protected].
Shipping FAQs
Can I track my order?
Yes. Every order ships with dedicated tracking information sent directly to your email upon dispatch. You can conveniently check real-time progress anytime via our Order Tracking page.
Will I be charged customs duties or import taxes?
Depending on your delivery country, orders may occasionally be subject to local import taxes, customs fees, or tariffs upon arrival. These charges are determined by local border authorities and remain the responsibility of the recipient. For precise fee schedules, please consult your local customs department.
What happens if my package is delayed, damaged, or lost in transit?
Every CircuStep massager undergoes careful quality inspection before leaving our warehouse. While we partner with reputable international couriers, transit delays, carrier mishaps, or package damage can occasionally happen outside our facility.
In the rare event that your package arrives damaged or tracking stops updating, we recommend contacting the carrier directly with your tracking number to initiate a claim. You can also reach out to us at [email protected], and our team will gladly assist you in resolving the issue with the postal service. Please note that we cannot be held liable for packages delivered to incorrectly provided addresses or stolen after confirmed carrier delivery.