At CircuStep, we want you to feel confident in your wellness investment. Our warranty and return policy remains valid for 60 days from the date your shipment is marked delivered. If more than 60 days have passed since delivery, we cannot offer a return, replacement, or refund.
Return Eligibility
To maintain quality and hygiene standards, our return policy applies primarily to items with verified manufacturing faults or operational defects:
- Returns require clear documentation and proof of the functional issue (such as photos or short video clips showing the defect).
- Items must be returned in their original condition and include all original packaging, manuals, power cords, and accessories.
- Standard change-of-mind returns are generally not accepted; special exceptions are reviewed on a case-by-case basis at our discretion with valid proof of purchase.
- Non-returnable items include promotional gift cards, personalized products, downloadable digital media, and certain hygienic personal care items.
To initiate a return request, please email our support team at [email protected] with your order number and purchase receipt.
Order Cancellations
Because we dispatch orders promptly to ensure prompt delivery, cancellation requests are strictly time-sensitive:
- Cancellations are only accepted for full-priced orders within 60 minutes of checkout.
- If you need to cancel, please notify us immediately at [email protected] within this 60-minute window. Once an order enters fulfillment or transit, it can no longer be canceled.
Refunds & Processing
- Inspection: Once our warehouse receives and inspects your returned package, our team will send an email confirming receipt along with an approval or decline notification.
- Payout: Approved returns will be processed back to your original payment method. Depending on your financial institution, the credit typically appears on your billing statement within 5 to 10 business days.
- Late or Missing Refunds: If your approved refund has not posted after several business days, please check your online statement and contact your card issuer or banking provider, as posting times can vary. If you have completed these steps and still have not received your funds, please contact us at [email protected].
Exchanges
We provide direct replacements exclusively for items that arrive defective or suffer functional failure under normal use within the warranty window. To arrange an exchange for the identical unit, please contact [email protected].
Return Shipping Guidelines
- Customers are responsible for paying all return shipping postage. Return shipping expenses are strictly non-refundable.
- If a return refund is granted, any original outbound shipping or fulfillment fees incurred will be deducted from your total refund amount.
- For items valued over $10, we strongly recommend using a reputable courier service with tracking or transit insurance, as we cannot guarantee delivery of items sent without tracked postage.
- Final refunds will be processed only after the returned parcel has arrived at our facility, passed inspection, and fulfilled all conditions stated above.